Shipping Policy
1. Introduction
At Promatrix Technologies (OPC) PVT. LTD., operating under the brand name Prowebmatrix ("we," "our," or "us"), we strive to deliver your purchased products in a timely and efficient manner. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website.
2. Processing Time
2.1 Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification when your order has been shipped.
2.2 Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. In the case of significant delays, we will contact you via email or phone.
3. Shipping Rates and Delivery Estimates
3.1 Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout. The cost of shipping depends on the delivery location and the weight of the package.
3.2 Delivery Time: Estimated delivery times are between 3-7 business days, depending on your location. Delivery delays can occasionally occur due to unforeseen circumstances such as weather, carrier delays, or customs clearance.
3.3 International Shipping: We currently offer international shipping to selected countries. International shipping rates and delivery times vary based on the destination and will be displayed at checkout. Please note that customs duties, taxes, and additional charges are the responsibility of the recipient.
4. Shipment Confirmation and Order Tracking
4.1 Shipment Confirmation: You will receive a shipment confirmation email with tracking information once your order has shipped. The tracking number will be active within 24 hours.
4.2 Tracking Your Order: You can track the status of your shipment through the link provided in the shipment confirmation email or by visiting the carrier’s website.
5. Customs, Duties, and Taxes
5.1 International Orders: Promatrix Technologies (OPC) PVT. LTD. is not responsible for any customs duties, taxes, or additional charges that may apply to international orders. These fees are the responsibility of the customer.
5.2 Customs Delays: Please be aware that international shipments may be subject to customs delays, which are beyond our control.
6. Damages and Issues
6.1 Damaged Items: If your order arrives damaged, please contact us immediately. We will evaluate the issue and make it right by offering a replacement or refund. Please save all packaging materials and damaged goods for inspection.
6.2 Lost or Stolen Packages: Promatrix Technologies (OPC) PVT. LTD. is not responsible for lost or stolen packages confirmed to be delivered to the address provided by the customer. However, we will assist in filing a claim with the carrier to help locate the package.
7. Returns and Exchanges
Please refer to our Return and Exchange Policy for information on how to return or exchange your order.
8. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Promatrix Technologies (OPC) PVT. LTD.
UNIT 101, Oxford Towers, 139, HAL Old Airport Rd, Kodihalli, Bengaluru, Karnataka 560008
Email: support@prowebmatrix.com, contact@prowebmatrix.com
Phone: +91 80 6964 0032