Cancellation and Refund Policy
1. Introduction
This Cancellation and Refund Policy ("Policy") is established by Promatrix Technologies (OPC) PVT. LTD., operating under the brand name Prowebmatrix ("we," "our," or "us"). By placing an order or engaging our services, you ("Customer") agree to the terms set forth in this Policy. This Policy governs the terms and conditions related to the cancellation of services and the issuance of refunds.
2. Cancellation Policy
2.1 No Cancellations: Once an order has been placed and the processing has begun, cancellations will not be accepted under any circumstances. This includes, but is not limited to, situations where the work or service has commenced, regardless of whether the Customer has changed their mind or no longer requires the service.
2.2 Non-acceptance of Cancellations: By agreeing to our services, the Customer acknowledges and accepts that no cancellation requests will be entertained once the service process has started. Any such requests made by the Customer will be declined.
3. Refund Policy
3.1 No Refunds for Customer-Initiated Requests: Refunds will not be provided if the Customer requests a refund after the service process has commenced. The Customer acknowledges that by initiating an order or service, they are fully committed to the payment and completion of the service.
3.2 Refunds for Service Issues: In the unlikely event that an error or problem occurs due to our fault or negligence, we may, at our sole discretion, offer a partial refund. This refund will only be for the portion of the service that was not satisfactorily completed, and it will be limited to the amount that is proportionate to the unfinished work.
3.3 Finality of Refunds: Any refunds issued will be considered final and will not be open to negotiation or further claims. The decision to issue a refund, and the amount thereof, rests solely with Promatrix Technologies (OPC) PVT. LTD.
4. Dispute Resolution
In the event of any disputes related to cancellations or refunds, the Customer agrees to first attempt to resolve the issue directly with us. If the matter cannot be resolved amicably, it will be subject to the governing law as outlined in our Terms and Conditions.
5. Contact Information
If you have any questions or concerns regarding this Policy, please contact us at:
Promatrix Technologies (OPC) PVT. LTD.
UNIT 101, Oxford Towers, 139, HAL Old Airport Rd, Kodihalli, Bengaluru, Karnataka 560008
Email: support@prowebmatrix.com, contact@prowebmatrix.com
Phone: +91 80 6964 0032