At Promatrix Technologies Private Limited (“Prowebmatrix”), we are committed to delivering exceptional service and ensuring client satisfaction. However, it’s important to note that certain circumstances may require cancellation of services. To maintain transparency and provide clarity, we have established the following cancellation and no refund policy:

1. Cancellation Policy:

1.1. Website Designing, App Designing, Marketing Solutions, Company Logo Designing, Hosting Services , Etc:

• Once a client commits to availing themselves of any of our services, including website designing, app designing, marketing solutions, company logo designing, or hosting services, it is considered a one-time payment.
• Clients may request cancellation at any time before the commencement of the project or service.
• To initiate a cancellation request, clients must contact our customer support team via email at info@prowebmatrix.com or phone at +91 80696 40032. Please provide relevant details such as the project name, client name, and reason for cancellation.
• Once a cancellation request is received and acknowledged, our team will process the cancellation within 3 business days.

2. No Refund Policy:

• Prowebmatrix operates on a no-refund basis for one-time payments.
• Any payments made for services, including website designing, app designing, marketing solutions, company logo designing, or hosting services, are non-refundable once the project or service has commenced.
• Regardless of the cancellation request timing, no refunds will be issued for one-time payments.

3. Exceptions:

• In exceptional cases where Prowebmatrix fails to deliver the agreed-upon services due to unforeseen circumstances or technical limitations, a refund may be considered at the discretion of management.
• Refunds will only be processed for such exceptional cases, and the decision will be made on a case-by-case basis.

4. Contact Us: If you have any questions or concerns regarding our cancellation and no refund policy, please feel free to contact us at info@prowebmatrix.com. Our customer support team is available to assist you and provide further clarification.

5. Updates to the Policy: Prowebmatrix reserves the right to update or modify this cancellation and no refund policy at any time without prior notice. Clients are encouraged to review this policy periodically for any changes.

Thank you for choosing Prowebmatrix. We appreciate your understanding and cooperation as we strive to provide you with top-notch services and support.